My appointment reminder next step tells customers I will call them. How do I change that?

[nursinghomerisk]

I don't need to call my customers' next. I cannot find any where to edit "next step". My services are online consulting via phone or Zoom.

[Kassi_ · Accepted solution]

Hey there, @nursinghomerisk - 

Welcome to the Community! 

One place I would recommend checking would be the Communications on your Dashboard. You'll get there by going to Appointments > Settings > Communications. 

Scroll down to the Confirmation & Reminders section. There you can check the email and SMS messages sent to your customers when booking with you. 

If this still doesn't fix the issue, send over a screenshot of what you're customers are seeing. I am happy to circle back with you. I will keep an eye out for your reply👀.