I am experiencing problems with notification text when appointments are scheduled and/or cancelled.

[KarinCoSalon]

My Stylists are not receiving Text notifications when their appointments are being scheduled or cancelled.  We are set up correctly and have been receiving them consistently.

[Minion]

As long as nothing has changed, I would have them clear cache from the app, and maybe make sure everything is up to date in the app as well and see how that works. 

[Frida]

Hello @KarinCoSalon,

Good to see you posting in the Seller Community again, welcome back 😊. 

@Minion provided some great advice as well. It may be worthwhile to call into our support so that our Appointments team can dig in a bit more into your settings.

How long has this been happening? 🤔

[KarinCoSalon]

I am still experiencing problems with what looks like a couple different Stylist.  What is the phone number I should call to speak to the Appointments team? 

[_Violet]

Hi @KarinCoSalon - Alanah here, following up for Frida. Sorry to hear you're still experiencing some issues with Square Appointments. 

If you'd like to speak with our Support Team by phone, you can give us a call at 855-700-6000 between 6am-6pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here: squ.re/contactsqsupport

Just be sure to request to speak to an Appointments Specialist! Thank you.