How to remove legal name from Appointments?

[dollyn]

The title of this thread has been edited by a Square Moderator from the original: "Why does my legal name appears on my appointments?"

No matter what I do, each customer can see my government name in their email. I do not want that and quite frankly bothered by that. It shows what they booked then my name right below that. Is there anyway to avoid just putting my legal name out in the open like that??

The title of this post has been edited from the original: Government Name

[TheRealChipA]

Hey there @dollyn.

I want to state a few assumptions I’ve made about how your Square account is set up.  I’m using these assumptions to answer your question and hopefully give you a work around.

1. Your account is not an LLC or other corporate-type account.  Rather it is a sole proprietorship.
2. When you set up your account, you provided Square with your legal name and SSN.
3. For some reason (which I don’t need to know about, obviously) you use a different name in your personal and/or business dealings.

If that is true, then here is what is going on.

Square sets up an Owner team member based on the legal information provided.  This team member name (for scheduling, appointments and other purposes) is fixed and can not be changed.  I believe there are underlying legal issues that make this a requirement.  But regardless of their reasons, this is just the way it is.

The best advice I can give you is this.  Set up another team member for yourself, and provide the name that you want to show up on customer-facing appointment communications.  You can also give this team member owner privileges, if you want.  Then change your services to show that they are provided by your new team member (your desired name) and remove the owner team member from all services.

I think that these steps should give you what you are looking for.  Let me know if you have any further questions.

[TheRealChipA]

@dollyn I’m also going to tag a fellow Square Champion here who has experience in this area.  They might have other suggestions and information that could help you in dealing with this issue in the Square ecosystem.  @MudFire_Dex any thoughts from you for @dollyn?  Will what I suggested work for them?  Are there other gotchas lurking? Thanks for any assistance you can provide!

[JJ_]

Hey there, @dollyn. First of all Welcome to the Square Community.

Let us know if the workaround provided by @TheRealChipA helps. His reply is on the dot to how we operate and our legal requirements.

Thanks for jumping on this one @TheRealChipA! 

[Khimerical · Accepted solution]

Hi @dollyn I hope all is well! I just had the same exact issue and found how to correct that without adding another team member. Here's the steps for you & anyone else who may have this issue in the future. 

Go to your HOME (dashboard)

Then click on STAFF

Click on TEAM MEMBERS - You will see your Full Name, Job, and Appointments tab

Click on YOUR NAME and you will see a pop-out on your right hand side of the screen. You should see your Full Name and below it should say Overview, Payroll, and Appointments

Click on APPOINTMENTS, then you will see it say "Online Booking Profile". This is what appears on your published website. 

Click EDIT, it will allow you to edit your Display Name for your website, add a picture for you (as staff for booking), and add a biography. 

Click DONE and you're all set! Hope this helps 🙂

[_Violet]

Thanks so much for stepping in here to offer the solution you found, @Khimerical ! Much appreciated 🙏

Please let us know if this resolves the issue for you, @dollyn! ❤️

[VanKalkerFarms]

@Khimerical Awesome step by step instructions.  Thanks for helping out.

[ChanelBoston]

Hello,, 

This resolve did not fix the issue-

I am a female Barber, I choose not to have my full name displayed to my clients, as we all know it becomes searchable, and could produce your private telephone number and residential address-

If you are a one person show-You are the Owner and Bookable-you can avoid having a 'choose a staff' listed at booking--BUT In the customers confirmation Email it produces your full first and last name. Now, I can add a staff (I would just be the staff member) which I can configure the name I want---But there involves the down the line issue at tax time. I don't want to add a fake staff (thats really me). But I dont want my private info to become quickly searchable by my first and last name being public on appointments, especially by clients I do not know or have not met yet. -Its Creepy.

As they Business owner, account owner, you cannot change your last name

[ChanelBoston]

Hello,, 

This resolve did not fix the issue-

I am a female Barber, I choose not to have my full name displayed to my clients, as we all know it becomes searchable, and could produce your private telephone number and residential address-

If you are a one person show-You are the Owner and Bookable-you can avoid having a 'choose a staff' listed at booking--BUT In the customers appointment confirmation Email it produces your full first and last name as provider, not the profile display name. Now, I can add a staff (I would just be the staff member) which I can configure the name I want---But there involves the down the line issue at tax time. I don't want to add a fake staff (thats really me). But I dont want my private info to become quickly searchable by my first and last name being public on appointments, especially by clients I do not know or have not met yet. -Its Creepy.

As they Business owner, account owner, you cannot change your last name