How do I customize the Square Appointments SMS confirmation and reminder messages?

The title of this thread has been edited from the original: “Next Steps” in client scheduling/communication.



Customer received text after appointment set. Text includes “view details” link. Link shows appoint date, time, etc but also says “Next Steps…

we’ll call you at (clients #)”

How can I change this text or delete it all together? I don't want to call them after they set appointment.

Thank you in advance!

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Square Community Moderator

Solution

Hi there, @Ginniewhitlock!

You can edit the SMS notifications that are sent to your clients when they book appointments with you from your Square Dashboard > Appointments > Settings > Communications page. 🙂

Please let me know if you have any other questions!

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Square Community Moderator

Solution

Hi there, @Ginniewhitlock!

You can edit the SMS notifications that are sent to your clients when they book appointments with you from your Square Dashboard > Appointments > Settings > Communications page. 🙂

Please let me know if you have any other questions!

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