Getting error message when charging no-show fee

[RedsNailArt]

I pay the monthly service to have no-show protection.

Since August of 2023 I have not been able to process not one no-show or late cancellation fee.  

 This happens with any person I've tried to charge the fee to. I specifically pay the monthly fee for this protection, why am I not being "protected'? 

I've called numerous times and have been told it's in Beta testing. I shouldn't be paying a monthly fee for testing, especially if it doesn't work. 

I've battled with keeping your company for the last 6 months but today was my final straw, I will be switching platforms solely based off of not being able to charge a fee which I'm paying for. 

[Ellie_]

Hi there, @RedsNailArt,

We are sorry to hear about the experience you have had with Square Plus and receiving that error message. We would like to look into this for you, do you have a case number that we can reference?

[Mvvv]

I’m getting similar message for same thing