Do clients have to create a profile to book an appointment or pay for a service?

[qualityservice]

I have had clients say they were asked to create a profile when trying to view the appointment.  I am a transportation business so bookings are a little different for me.

[Doran]

On my online booking Square site, you don't need to create a profile but the option is there for anyone.  Try checking your settings and see what you have set up.  I require a credit card on file and a deposit to complete a booking.  But, not a profile creation.