Deleted appointments are restored

Infinite1

Hi, I have a problem: deleted client appointments keep reappearing on the schedule, and our clients are receiving notifications, which is really annoying them. We delete these appointments over and over again, but after a couple of days, they might reappear. It’s getting worse every week—in a single day, as many as five appointments deleted a week ago might reappear. Unfortunately, support is completely useless.

essentialnails

This has been happening with our recurring appointments and even the recurring personal events! It's been really annoying and concerning because I don't know if our availability is showing up accurately online.

SQUARE PLEASE HELP!

alextaylor12

The fact that this is also happening with recurring appointments and personal events makes me wonder whether the issue is related to how recurring items are being regenerated rather than the individual appointment deletion itself.

If the deleted appointments are consistently coming back after roughly the same amount of time, it might be useful to compare whether they all belong to the same recurring series. I’d also check whether the restored appointments still have their original recurrence settings attached. That could help distinguish a recurrence problem from a general calendar synchronization issue.

Crystal26

This is happening with certain staff of ours, as well. The system is notifying certain staff members that a client of theirs has been rescheduled by another staff member on their behalf when the said staff member who supposedly did the rescheduling had not. Plus this is not common practice. Only clients assigned to those staff members do the scheduling or I do. Ever since an update months ago, I have had tiny issues with scheduling features.

VGyro

We have been having this problem for weeks! And support has indeed been useless. How is this issue that difficult to solve?

alextaylor12

Since several people are seeing the same thing, I’d try to narrow it down step by step rather than deleting the appointments again.

Pick one appointment that came back and write down its original date/time, client, and staff member.
Check whether that appointment was part of a recurring series.
Check whether the restored appointment has the same recurrence details as the original.
Check the notification history and note exactly when the client/staff notification was sent.
Test one affected appointment from the Square Dashboard and another from the Appointments app, if you have access to both.
If possible, record whether the same appointment comes back again after being deleted.

I’d send Square Support those details together with screenshots showing the appointment before and after it returns. The important part is showing that the same deleted appointment is being recreated, rather than just reporting that the calendar looks wrong. Since other users are reporting similar behavior, having the exact appointment IDs/dates and recurrence details may make it easier for Square to trace what is recreating them.