Client unable to log in to view appointments

My client is unable to create an account to view her upcoming appointments. She puts her phone number in and is sent a code, but it says the code is incorrect every time. I've made sure she doesn't have multiple client profiles but I can't figure out what is wrong. Please help!

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Hey @klsywllms,

 

Can you please provide a screenshot of the error message your customer is receiving?

 

I look forward to your reply.

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