Can’t save appointments to open ticket now?!

[Borngooddog]

very confused by the new update …

when i go to “checkout”, i always then click on each appointment that just completed - i then hit “save ticket” and add it to the corresponding open ticket (each client). 

for example - if a clients session just ended - i go to checkout, click their appointment with the service, then click save ticket, and add it to their open ticket. I send invoices when the open ticket has 5 appointments on it. 

they did away with this feature? It now says “unable to save an appointment to an open ticket. Items and services attached to an appointment  cannot be saved to a ticket”

… doesn’t this defeat the purpose of appointments/open ticketing?!
Customer service on phone was no help and didn’t understand. HELP 😅

[MostlyMischief]

I’m having the exact same issue. Nothing I do seems to work. I contacted customer support but haven’t heard back yet. The only way I am able to check out a ticket is by creating a new ticket on the Square terminal itself and then adding all of the services and then adding the customer but that is such a stupid way to do it compared to how it used to be

[Borngooddog]

it’s driving me insane! I contacted customer service and he had no answer, didn’t understand what I was talking about, and said he’ll submit a ticket. I also emailed customer service as well. 
I have an out 10-15 appointments/services a day, and jumping through those hoops to keep my tickets updated is so unpractical 😅 Fingers crossed they update it. 

[MayaP · Accepted solution]

Hello @Borngooddog @MostlyMischief,

I completely understand how challenging this change must be, especially when you’re juggling so many appointments. It can be incredibly frustrating when something that used to work seamlessly no longer does. Our team has confirmed that this change was intentional, and I know it’s not the answer you were hoping for, but unfortunately, there aren’t any workarounds at the moment. I truly apologize for any inconvenience. 

[MostlyMischief]

Thank you for taking the time to answer me. This is incredibly disappointing and will waste a lot of my business time making tickets from scratch. I might have to look at a different appointment software as one of the main draws for me was integration with the terminal 😞

[Borngooddog]

Hundreds of people in my field of work are also canceling their square accounts as well. Such a silly “update” as it just took away a crucial function of their software! 

[Borngooddog]

So unfortunate! Myself, and many other people in my field of work, are now switching softwares and canceling our subscriptions once we’ve transitioned all the data on our Square accounts. Thanks for your answer.