Booking online is not working

Tonicdetailng · ‎02-09-2023

I've been told multiple times by all my customers that they cant book an appointment online. it seems as if every time they put in all their information and click book it doesn't do anything. I've been dealing with this ever since the site has been created. I've talked to square specialists but no one can seem to figure out the problem. What's going on here?

TheRealChipA · ‎02-09-2023

Hi @Tonicdetailng. Please reply with your booking page URL. I’ll look it over and see if anything comes to mind. It might take 24 hours or so to get back to you so please be patient.

Also is this all customers who try to book? Some? Only certain types of devices?

Also if I manage to get a booking through it will be under my name. Chip Adkins. And I’ll put a note on it indicating it is a test. But look for that make in case I’m actually able to submit one!

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

Tonicdetailng · ‎02-10-2023

Yes, it is all customers who try to book! the URL is tonicmad.square.site I'm not sure you'll be able to book because it requires a pre-payment.

TheRealChipA · ‎02-10-2023

Ah. That makes sense. Rather than having you go to the trouble of accepting and cancelling a booking, it’s probably quicker and easier to get on the phone with Square Customer Success, contact info here.

They should be able to try a couple of things to track down the problem. It sounds like it might be a web site internal issue that the engineers need to look at. Best of luck!

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!