BC Canada appointment times wrong after November 1

[devonshae]

Because of British Columbia no longer changing time from daylight savings back to standard time in November my appointments are all an hour later than they should be starting November 1st. I really need this resolved asap but when I asked support they just said they were working on it.

i’m not sure what to do in the mean time with clients starting to book that far in advance

[CBG2022]

So I was dealing with this problem for weeks but I seem to have things fixed. This was our situation:

We are near Vancouver BC and we use the square register for booking 90% of our appointments. The remaining appointments we use the appointments app on our phones. We don't do online booking, so I can't comment on that situation.

So for an example, if I were to book an appointment on the register, at say 12:00pm, and the text appointment confirmation would then say 1:00pm. Then when I would check my appointments app on my phone, it would say 1:00pm, but still show up at 12:00pm on the register. Very problematic. I checked the time zones in my online profile on the square website, the app on my phone, and the register, it all said pacific time so that didn't seem to be the issue. It turns out there are 2 spots on the register that have time zone settings. The spot I initially checked was tapping on 'More - Settings - Appointments - Business hours' and all looked fine, under pacific time. But there was a second spot that I found was what started to fix things, it was under 'More - Settings - Hardware - General - then under the Date and Time section I went into Time Zone and there was, at that time, a second option for pacific time zone. I tapped the other option, which then bumped all of my appointments booked after Nov 1st, on the register's display, to one hour later. Then I had to go on to the register and manually reschedule everyone's appointments back an hour. After doing this, which was obviously a bit tedious, everything lined up properly. The reoccurring appointments got a bit messy and took some fussing about to get sorted but as of right now everything seems to be fine. I hope this might be helpful for some people, I know how incredibly stressful this has been for everyone. I feel like we will have lots of people getting their appointments confused starting next week and it's going to make for a messy situation. 

[LynMichelle]

Super frustrating. With November 1 tomorrow, I would hope that there would have been a solution. SO many of us are looking to switch booking systems completely now. Creating more stress and work which we surely didn't sign up for. This has been supremely disappointing considering how much we pay monthly for subscriptions and fees. Get it together Square.

[tranguyen]

Hi everyone, thank you for sticking with this thread, and I'm truly sorry for the stress this has caused while you've been booking into November and the holidays.

Now that November 1 has passed, here's where things stand. Square supports the new time zone rules for British Columbia, Alberta and Manitoba. These areas, along with the Northwest Territories and northwestern Ontario, now stay on the same time year-round. Most of the one-hour differences we're still seeing come from a setting that's still on a US time zone, or from appointments that were saved before settings were updated.

If you are still seeing the wrong time on your appointments, please run through all the following steps: 

1. Update everything. Update your Square app (version 7.31 or later), your Square device software, your phone/tablet operating system and your web browser. We recommend the latest version of Google Chrome for Square Dashboard.

2. Check each location's time zone in Square Dashboard (Settings > Locations > your location > Edit):
   • British Columbia → Pacific Time Zone - British Columbia (Vancouver)
   • Alberta and the Northwest Territories → Mountain Time Zone - Alberta (Edmonton)
   • Manitoba and northwestern Ontario → Central Time Zone - Manitoba (Winnipeg)

If you are using US options (Los Angeles, Denver or Chicago), make sure to switch back as they now run an hour apart from these provinces. The same goes if you have swtiched to Yukon, Saskatchewan or another zone as a workaround — please check and make sure to switch back. Your account time zone (Account & Settings > Personal information > Preferences) is saved separately from your location, so check both.

3. Check every device separately. Changing your location in Dashboard doesn't change a device's own time zone.
   • To update Square Register, Terminal and other Square hardware: ≡ More > Settings > Hardware > General > Date and Time > Time Zone. Make sure it's set to your province's option above.
   • To update phones, tablets and computers: turn on Set Automatically for date, time and time zone, and install the latest system updates.

4. Review appointments on November 1 or later, including repeating appointments. Appointments saved while a location or device was on the wrong time zone won't fix themselves after you change settings. Edit and save any that are off, then confirm the time with your client.

For a full list of time zone settings across Square, see the Time zone section of this article: https://squareup.com/help/ca/article/3861-edit-your-account-and-business-settings#af908f53634b34edf9...

A few things you raised
• "EST" in Manitoba reminders: Manitoba now follows the same clock as Eastern time, so a reminder that says EST still shows the correct time. We know the label is confusing, and we're updating it to Manitoba's new "MBT" label. 
• "ABT" in Alberta reminders: this is Alberta's new official time zone label.

If you have tried all the steps above but are still experiencing an issue, please reply here, and I'll escalate it so someone can look into your account directly. When replying, please make sure to include all the following information:
• What you're seeing (for example, the calendar and the reminder showing different times, or staff availability showing an hour off on one device)
• The appointment date, and which app, device or message it showed up in
• A screenshot, with client details hidden. 
• A screenshot of the date/time settings on that device or computer

[Jessicasarah]

Both the appointments in my calendar and the client reminders are showing incorrect times. This is not simply a display issue.

Of course these appointments were booked before the update. That’s the entire point. I rely on Square, a paid booking platform, to manage my business and allow clients to book appointments well in advance. I’m now being penalized for doing exactly that and trusting the system to work as it should.

I also have colleagues and peers in Manitoba using other booking platforms who have not experienced this issue. This makes it even more frustrating that Square users are being left to deal with the consequences of a system failure.

I have over 200 appointments affected. Even at 1–2 minutes per appointment to check, correct, reschedule and notify each client, this represents several hours of administrative work, not including the potential confusion and disruption to my clients.

I do not believe manually correcting hundreds of appointments is an acceptable resolution to an issue caused by Square.

I need this escalated to your engineering team to determine whether the affected appointments can be bulk-corrected or restored to their original intended times.

Please also clarify whether Square can identify all affected appointments and provide a reliable way to correct them without manually opening each booking.

We need an actual solution. We should not be responsible for hours of additional work because we trusted a booking system we pay for to accurately manage our clients’ appointments.

[Torilynn]

I’m still having issues , the reminder texts are still sending the wrong times 

[Torilynn]

I’m still having issues , the reminder texts are still sending wrong 

[Elleon]

I’ve been talking to customer support for the last hour, and it’s a mess. They’re telling me it’s already been resolved so they’re escalating it up higher, after doing that once already. 

I feel so much for all of us! I’m a solo salon owners with no other staff to keep an eye on this and I’ve already had to comp services due to unhappy clients who were expecting a different booking time.

Calling 12+ appointments a day to let them know when their appointments actually are is incredibly taxing when we’re approaching the busiest personal care months. 

[amberdiduch]

We moved all appointments up one hour as instructed by square last week. And everything seems to be lining up now. It’s a pain and so much work on us that we shouldn’t have to do. But everthing seems to be okay on our end. (I’m in Manitoba) 

[Elleon]

I’ve been wondering if I should do that and just spend a week struggling, but I don’t want to do that if they’re able to fix the problem on their end. It’s switched back and forth so many times I don’t know what to do at this point. 

[amberdiduch]

The person I spoke to said that the appointment times would not change in any of their updates moving forward. So the only way to have them the correct time is to manually move them up one hour. So that’s what I did and worst case scenario, I guess if somehow it changes then I’ll have to go in and move them down again. I don’t know at this point. I’m just doing what they say and hoping that it works because it was a nightmare having everything an hour Later. So far everything that I’ve booked after I’ve done that is showing at the correct time and the client is getting the correct time texted to them also. It’s showing EST which is actually the time zone that we’re in now so it’s correct. Again, I’m in Winnipeg. Hope that helps. It’s been such a nightmare. Make sure you ask for compensation of some kind. That’s what I’m dealing with next. 

[Elleon]

That’s brilliant to know. I’m still having issues with the wrong times going out for confirmations, and appointments outside of my ability showing up. But I’m so glad that worked for you! 

[LynMichelle]

I worry about this also - what happens when I start shifting things and then they fix the issue. Will I have to fix all over again?

I also spent 2 hours on support today with them assuring me there is an advanced team working on this issue. 

We all deserve compensation at this point!

[Jessicasarah]

Solo Solon owner here too. Other systems aren’t having this same problem so I’m not sure why Square thinks this was an acceptable “solution” if we can even call it that. Other systems are even going as far as RESENDING out confirmations to any appointments that had been affected. To leave this all on the business owner is horrendous. If I had extra time I would be sourcing and switching systems but due to it being busy season and spending extra time trying to make sense of our schedule and contacting clients manually for each appointment we just don’t have the capacity to do so. 

Also, square should be sending out mass email/memo to all users because everyone I know battling this issue right now is seeking answers independently and troubleshooting on their own. We shouldn’t have to dig or spend hours on a call or chat to try to find a solution here. 

[Kara4]

I’ve been with Square for years and I’ve never had this big of an issue before. This has been a frustrating week and the fact that all my appointments still say the wrong time in the reminder text is ridiculous. The fact that customer support says to move all my appointments and that my issue will be taken farther up, does not help me as a business owner. They knew for months that this was happening. Why hasn’t this been resolved before it happened? I spend a lot of money with Square and I would hope that this system would work properly. 

[WhiteElm]

Still having issues. We have our Square Register, our computer and the app on our phones. The only thing making sense is the app. We have been through the settings a million times to make sure everything matches Central Manitoba (Winnipeg). Tried clearing cache, logging out and in again and selecting a different time zone and then switching back to hope it would kick in properly. Nothing has helped yet.

[Elleon]

I was so hopeful when I did an update on my phone this morning. It’s still an hour behind. The mental math is exhausting, clients are booking and the appointments are an hour earlier than they wanted and I have to call and catch them to be sure that’s ok. . This is so stressful! I thought there was to be follow up of this thread by their service department? 

[Hairchair]

Pdtvs. PST time some issue.

my reminders are going out one hour earlier

[kelstleo]

I’m a hairstylist in Alberta experiencing an ongoing Square Appointments calendar issue since the November 1, 2026 time-zone change.

My actual working hours are 9:00 AM–4:30 PM, and my online booking correctly offers those hours to clients. However, my Square Appointments iPhone calendar displays my working availability as 10:00 AM–5:30 PM.

I’ve confirmed that my iPhone, Square business location, and account preferences are set to Edmonton time. The CST/MDT mismatch warning has disappeared, but the calendar remains one hour off.

For me, this as a calendar availability display issue rather than a business-hours configuration issue. I need the calendar to display 9:00 AM–4:30 PM without affecting my existing appointments or online booking availability.

Super Frustrating.

[Elleon]

I might have an answer. From what square told me, there is no patch or adjustment coming. We have to shift all clients an hour earlier to fit our usual schedule. I sent a text in the communication box saying “This appointment has been adjusted due to the new Alberta time. Please reach out if there are any issues.” 

if you are still finding your clients are booking and it’s showing up outside of your normal schedule, the time zone in their profile needs to be changed from US & Canada MST (or whatever) to Alberta time. 

I’ve been doing that all week and my head is spinning. I reached out to square to ask for compensation, as this is taking tons of time out of our schedule to fix. I encourage you to do the same! 

[Jessicasarah]

I’m still needing to reach out to square regarding compensation because I’ve had to do the same. I got tired of waiting for a solution and wanted to turn my online booking back on, so had to manually move all prebooked appointments.

After the time spent on chat with them the last thing I want is to spend a ton of time trying to get compensation. However it is absolutely necessary! Did you email or what did you find easiest?

[Elleon]

I asked the last conversation I had with an agent, and from what they said it wasn’t a sure thing. I’m going to call back on Monday and push harder if I’m not met with an email stating I’ve been approved for it. This has caused so much stress, me having to comp clients’ appointments and work on ell beyond my normal hours dealing with this. I’m also only halfway through December! It’s madness.