It does sound like your client may still be enrolled in the Waitlist for that service or appointment type. If a waitlist request wasn’t removed after they booked their appointment, Square can continue sending notifications whenever an opening matches their original request.
I’d check Appointments > Waitlist (if your account has that feature) to see if they’re still listed with an active request. If they are, removing that request should stop the notifications.
If they’re no longer on the waitlist, it may also be worth asking the client to log into their Square profile and review any appointment notification or waitlist preferences, just in case they’re still opted in there.
Out of curiosity, are the messages always referencing the same service/date, or do they change based on newly available openings? That may help narrow down whether it’s an active waitlist request or something else.
Square Champions Expert and member of the Square Champions group. (But NOT a Square employee, just a seller like you) Was my post helpful? Take just a moment to mark it as a solution.
