Appointments say 'no availability for 30 days'

[thevenueroom]

Hello! Can someone please help? When customers go to book a rental on my site, it shows that there's no availability within 30 days. I've checked all my settings and made sure I don't have anything blocked off accidentally. It's set to receive bookings atleast 24 hrs in advance, up to a year out. But it keeps saying that the service can't be booked  due to no availability within the next 30 days. 

Someone please help me out! I must be missing something! 

[MayaP · Accepted solution]

Good Morning @thevenueroom- Thanks for reaching out, Welcome to The Seller Community! 

I am investigating this further, as soon as I have more information I will let you know. I appreciate your patience! 

[MayaP]

I appreciate your patience @thevenueroom. 

I took a look at the account and saw that you have rentals for 12 hours and tablecloths for 12 hours.  If a person tries to book rental/tablecloths, the system is assuming the appointment is longer.  I looked at booking with just one service and there was plenty of availability. 

My suggestion is to either create variable services which would include rental/tablecloth, or just change it to 5 minutes for the duration of tablecloth services.

Let me know if that works! 

[thevenueroom]

I think this fixed our problem! Thank you so so much!!!