Appointment priority for owners

[Lb_4]

I recently called square customer service and was told that within their algorithm the owner will receive priority for appointments if someone else is open. 

That seemed to be the case for awhile but now it’s been 3-4 appointments where my staff gets assigned an appointment instead of me. I like to delegate it so employees rotate and it’s fair, but it’s only assigning appointments to one of my staff members even if 2-3 other staff is available!

can someone help? 

[MayaP]

Hey @Lb_4 - Thanks for reaching out. Welcome! 😊

I am tagging some super sellers for their assistance @Doran @Bronze_Palms @a440 @TCSlaguna. I appreciate the help guys! If you need anything else, let me know. 

[Lb_4]

Thanks! It seems like no one knows how appointments are assigned. It would be really great if Square could make a priority feature! 

[TCSlaguna]

Hi @Lb_4. Interesting situation. Unfortunately I am not familiar with that feature, so I cannot provide any insight. Hoping others can help.

[Bronze_Palms]

I am not familiar with how appointments are assigned. I figured they were randomized.