Appointment Save button disappears with warning.

[NickAyubee]

We're experiencing an issue with creating bookings on the calendar. When adding a service that causes a time overlap or conflict, the save button at the top disappears and doesn't reappear even after removing the conflicting service.

[Sammie_C]

Hi @NickAyubee, thank you for your post. Welcome to the Community!

I am curious to look into this further, but first I have a few questions on this:

• When you refresh the page, does this issue go away? Or do you have to fully x-out of the appointment and start over?

• I noticed in the title, it says "with warning." Is the warning you are seeing in the screenshotted message above?

• Have you tried to use another device to see if the issue is occurring there as well? 

Please let me know these few questions and I would be happy to help.

[NickAyubee]

Hi @Sammie_C , just to clarify — refreshing the page won’t fix the issue. You’ll need to close it out and start again.

The problem is caused by auto-focus or auto-scroll behavior. When a warning appears, the page automatically scrolls down to it, which causes the Save button to disappear. However, if you reduce your browser zoom to around 60% so the entire screen fits without needing to scroll, the issue doesn’t occur.

Thanks.

[Sammie_C]

Thank you for all of these details, @NickAyubee!

I went ahead and checked in with our Account Services team and it looks like there actually was a bug affecting some Appointments with the time conflict banner. It looks like since Sunday, this issue has since been resolved.

When you have a moment, could you please check that this has been resolved for you?

[NickAyubee]

@Sammie_C ,  Yes it's fixed now.  Thank you!

[Sammie_C]

Great to hear! Please let me know if you end up having any other questions in the meantime.

[NickAyubee]

@Sammie_C, I’ve tried different browsers and devices, but the issue still occurs.