Hi Square Community,
I’m Abhi (@abhiroop), Product Manager for Managerbot. Managerbot is now available to Square sellers in the United States, and I’d love to answer your questions about it.
Managerbot is AI built into Square. It uses the Square data already in your account (like sales, items, customers, team, locations, and more) to answer questions about your business in plain language. It can also help with tasks like drafting a marketing email, updating items, or building a report. You review and approve proposed changes before they’re applied.
Join me and @Donnie-M , Square Champion and owner of Table & Ledger, for a Managerbot Q&A. Ask us how to get started, what tasks Managerbot can assist with, how it handles your Square data, when it requests approval, or what features you want to experience in the future.
Post your questions in this thread between now and November 12, then come back on November 12 at 10 AM PT / 1 PM ET for our answers.
All sellers are welcome to participate, though Managerbot is currently only available in the United States.
Not sure where to start? Here are a few ideas:
“I run a coffee shop. How could Managerbot help me during a busy week?”
“Can Managerbot compare my item sales this month with last month?”
“What changes can Managerbot make, and when does it ask for my approval?”
“Can Managerbot help me create a promotion for customers who haven’t visited in a while?”
“I run a [type of business]. How could I use Managerbot to [task or goal]?”
Try it before the Q&A
Open Square Dashboard and look for Chats in the left navigation. You can also watch the video below or read the Managerbot guide in the Support Center.
Leave your questions below. Donnie and I look forward to hearing from you!
I love the manager bot! Literally has made everything so much easier! From Scheduling to creating items and adding variations, literally anything you need it to do! (side note AI is not always accurate so always double check it before anything)
I have had GREAT success using the Managerbot. From analysis of my F&B costs, to identifying in-depth business trends, scheduling suggestions, price changes and a slew of other things. It even did a business comparison analysis with all sorts of great recommendations. I'm really starting to wonder if there is anything the Managerbot can't do!
My challenges with Managerbot are the same I have with Appointments, Reporting and Square APIs:
Managerbot, make me an Appointments report for last week that shows a Service Provider's appointments, clients, payment for service, tip amount, paid/unpaid.
Managerbot creates report.
Response:
For October 25–31, I found 81 appointment records: 62 matched to paid checkouts, 8 cancelled, and 11 whose payments couldn’t be assigned confidently. Confirmed matches total $_____ in service payments and $____ in tips; those are partial totals, not the full week’s collections.
I’m building a visual report with provider totals, appointment-level details, and clearly flagged payment exceptions.
The report shows most marked:
Matched by customer, service, provider and appointment time
Many marked as:
No matching payment found; payment status remains unverified.
Customer has paid receipts, but none could be tied uniquely to this appointment.
Customer has a paid receipt, but its appointment association could not be verified.
Several paid receipts exist; no unique appointment-time match.
So the system is guessing the appointments -> transaction link, because Square doesn't provide the connection.
We cannot payout our Service Providers if we do not have an accurate report of what services were rendered, what services were paid.
I have had the same issue with Claude + Square APIs. @tranguyen, it seems Managerbot has the same issues as we discussed with Square APIs.
I am hoping @abhiroop and the Managerbot team can address this because its been an ongoing issue of Square not having this report for 8 years now. The report Managerbot is creating is amazing. Now we just need the accuracy.
Thanks for having this AI tool as a part of the Dashboard. We have couple of retail locations for Spirits & Wine including a sports bar. We are using it to create 'receive only' purchase orders and update retail inventory from invoices and also using it for some email marketing.
It will be a great help if this bot can design recipe for a cktl and associated ingredients in the item screen.
I've been using this lil chump for a bit now, and he's great! He can do a lot, and he is taking HOURS of menial, tedious, repetitive tasks off my hands.
One thing it told me it wasn't allowed to do was upload pictures to products for me. It knew which photo went to which, but said it didn't have permissions. Why?
I run a nail salon, how can managerbot help count package redemptions for clients (especially in multi-service appointments)?
Can managerbot be used to help monitor client to client referrals?
What other ways can managerbot be used in a nail salon setting?
How can I apply a discount only to certain items? How can I exclude items from being calculated in the tip?
When will Managerbot be available in the UK? This was accidentally released as a feature and was incredibly insightful, only to be taken away again just a few days later.
When using manager bot to update our menu (across POS, pickup, and self serve—e.g. a beer sells out and we need to remove it)—how long should it take to update across channels after the manager bot applies the channels? Scan we expect to be able to use it during service to make changes like this? — The Lodge Fairfax
I’ve been using manager bot to update my menu during service. For example, if a beer or appetizer sells out, I need to take it off our POS, self serve, and pick up channels. It seems like there’s inconsistent sync times. Should we be able to expect to use the manager bot to update menus during service?
When will opening a tab in one mode sync across all modes? Better yet can there just be one mode for all kinds of businesses?
Love this question @cedarroom !
I have a hair salon, at this point, I have to separate retail and service transactions at POS. Otherwise, a tip is calculated with both. How do I complete a transaction with both and with the tip based off of service only?
All this new AI with buttons bows and bells and yet you still can't give us the basic requirements. Like the ability to do stock counts by vendor so that we can see what's missing. (That we first asked for in 2018 and I posted about here in 2024) Being able to 'tick off' correct stock counts of items so we can focus on finding missing items. A decent search function that is urgently needed. And the ability to check transactions by product - particularly important for finding a sale when the customer doesn't have the receipt and when you think something might have been stolen and you need to find out FAST!
Please quit trying to give us something we don't want and focus on the things we need as a priority!
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