why is my verification accepted but won’t allow me to proceed to card payments

A few months ago I created an account that worked perfectly, then a few days layers I found that that it had been deactivated. 

I called today and they told me to do a whole new account with a different email (which I did). The verification process was accepted but then I got told that they’re “unable to approve my request to accept payment cards”. I checked the website to learn more about why I may have been denied but nothing that was listed was done. 

All the info I had written was correct, and yet I still cannot accept payment cards. 

please help. 

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