when square robs you of money because of their incompetency...

[nicole80]

when square robs you of money because of their incompetency...how do you contact corporate? 

[MayaP]

Hello @nicole80 were sorry you are having issues with your account. What seems to be going on? I am happy to look more into this and hopefully, we can get this resolved. 

[nicole80]

I was advised incorrectly after 2 calls to make sure my tip settings were correct. They even logged into my dashboard and assured me it was correct. Well as a result I have lost hundreds, probably even a thousand or 2 because of Square. They refuse to help me, and only off a $225 credit (and a slap in the face) for losing me money. I want my money back that was lost and I am not making my staff repay it due to the incompetencies of Square "customer support" and I use that term loosely.....

[Ellie_]

Hi there, @nicole80 We are very sorry to hear about the trouble you're having with your account. These forums are public, so to protect your privacy, we need you to continue to work with them directly. They should have sent you an email with specific information about your account status, and actions that need to be taken. They'll reach out to you at the email address associated with your account just as soon as they have any updates. Apologies again for the frustration, and thanks for your understanding.

[nicole80]

I've called more time to count. I want to reach corporate. That is the only resolution I am looking for. How do I speak to someone higher then manager that is available on customer service calls?