unable to verify identity?

[bensnook]

hey im new to square and tried to sign up last week, i tried to verify my information and used the correct info which i double and triple checked and it still said it was unable to verify my identity? now it wont let me attempt at all. has anyone had this and fixed it? thanks.

[Seamus]

Hey @bensnook,

Thanks for getting in touch and sorry to hear you're having trouble signing up.

For more help on ID verification issues, you'll need to get in touch with our support team on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time.

You can also find some general troubleshooting for this at https://squareup.com/help/au/en/article/5057-signup-troubleshooting - I recommend reading through this article for more on how the ID verification process works and why it can fail.