suspended transfers

[davidb12345]

Hi, yesterday my payment transfer was "suspended" and they asked for id and selfie which i did and payout changed to "pending" and then was transfered to my bank.  I recieved a payment last night and again it says "suspended".  Is this normal?  Will they ask for more information?

Thanks

[Breffni]

Hi @davidb12345, welcome to the Seller Community and sorry to hear you're running into this. 

In cases like this, I would suggest getting in touch with our customer support team directly. As the Seller Community is a public forum, I can't access your account to check those details. 

Our support team will be able to provide some insight into this. 

[davidb12345]

Thanks for reply.  I noticed it has now changed to "active sales" and "transferring today".  So im wondering is it a daily thing until the 24 hours has passed?  Thanks for your reply

[Breffni]

That tends to be a glitch in our system @davidb12345, I can't say for sure without seeing the account but I would give our team a call just to be on the safe side. Apologies for any inconvenience caused! 

[davidb12345]

No problem, thanks for your help ill give them a call 🙂