sign up issue

[kay971]

hi i getting this message trying to verify my identity, cannot pass this stage, is it normal?

Square is unable to approve your request

[_Violet]

Hello, @kay971 and thanks for reaching out to the Square Community. My name is Violet and I'm one of the Moderators here. Nice to meet you! 🙂

I'm not able to view your Square account here, but I recommend reviewing the troubleshooting steps listed here in our Support Center. Additionally, check to see if you've received any emails from The Square Secure Team. Sometimes, they reach out to request additional information to help verify your identity.

I hope this helps! Please let me know if you have any additional questions.