service charges from square

[LittleGnome66]

I have set up a surcharge for the customer, but I am getting slogged a service fee and surcharge fee from square, in my reports. Can someone please explain what this is?

Yesterday my surcharge was set at 1.6%. Square charge 1.9% - is it correct then that I should only be getting charged 0.3% from square?

Total sales inc $649.29

($12.32) - this is the final fee I was charged by Square - it's way higher than 0.3% 

Someone make it make sense - right now, that is way higher than the EFTPOS I was using, making this not a viable option.

[Katie_SQ · Accepted solution]

Thanks for reaching out, @LittleGnome66.
 

We're unable to discuss account-specific details on the Seller Community, as it's a public platform, so I recommend reaching out to our Support Team directly. They'll be able to take a closer look at your account and provide some clarity behind what you're seeing here. When you can, please call 1800 760 137 between Monday to Friday, 9 AM to 5 PM, Melbourne time.

If you encounter any issues getting in touch, please let me know and I can arrange an outbound call for you.