refunds

[FoxxieMom]

Recently I have seen "Open Item - uncategorized" on my sales report under Refunds.  If it was a small amount I wouldn't think much of it but it's almost $350.

What does this mean?  I can't find any refunds in that particular day except for $6.52.

Is this something I need to be concerned about?  I'm having issues with reconciling that day!!

Thanks in advance

[_Violet]

Hi @FoxxieMom - Thanks for reaching out to us here on the Square Seller Community

From what you've described, it sounds like there may be an item in your library that has a variable amount. That means you are prompted to input a price for the item when adding it to the sale. Additionally, it sounds like the item has not been assigned a category.

Unfortunately, we won't be able to pinpoint exactly what's happening without looking at your account and reports with you, which we aren't able to do via the Seller Community. For this type of issue, I suggest that you get in touch with our Support Team. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.

Thanks for understanding!