@wrh First, wow. In my years here in the Community, I think your issue is a first. It might be premature for anyone to be "taking ownership" of this, right now. After all, it could be as simple as someone has compromised your Square account credentials and is targeting you to see if you notice, which you obviously have. Honestly, this sounds more to me like an attack of some type, rather than a glitch with Square. That being said, here are a few steps you should take now.
- Go to your web dashboard transaction list and open a few of those transactions. What is showing in the "order source," "device nickname," "sale attributed to," and "channel" fields in the header? Anything unusual there, at all?
- Do you have two-factor authentication set up for your main account credentials? If not, I would highly recommend not only changing your password, but also setting up 2FA.
- Sign into your web dashboard using your owner credentials. Then sign out. You will get a popup that asks if you are signing "out of this device only" or you want to sign out everywhere you are signed in. When you are closed for the day, I'd recommend signing out everywhere. Of course, you will might have to sign back into some things, unless you are exclusively using device codes to access your account on POS, mobile devices, etc.
- Lastly, do you have any staff who have their own credentials to use mobile POS apps, or that have access to your web dashboard? If so, you might want to review who and discuss anything unusual they have noticed.
I'm very curious about what comes of the investigation I recommend in #1. If that comes to nothing, I can tag the moderators here to have them follow-up next week when they are back.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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