Why is my account being reviewed ?

[Mikeymm]

The title of this thread has been edited from the original to make it more accessible to other sellers with similar queries: Reviews.

I don’t use square a lot for payments and o my processed about 6 payments so far but every time I do I’m being reviewed for hours on end . Is this normal ? 

[Lou8 · Accepted solution]

Hi @Mikeymm , thanks for posting and welcome to the Seller Community 👋.

Due to the nature of Square being a card processing company we sometimes need to learn about businesses and the types of goods and services our sellers are providing. We do this to make sure we are maintaining a safe and secure card processing environment for both our merchants and their customers.

If you have any questions or need help with an information request, you can contact our support team directly by email, phone or on social media (Facebook, Instagram or X). We also provide more information about these requests here.