Solved: Why all my payment in virtual payment fails even f...

romanet · ‎08-06-2024

Why all my payment in virtual payment fails even for my own cards?

I'm getting the message:

Payment Failed

Something went wrong. Go back and review the sale information or cancel the sale.

It can becuase of request of square for:

We need additional information from you.

Breffni · ‎08-08-2024

Hi @romanet 👋

Sorry to hear that you're having some trouble. We don't have access to account-specific information here in the Community.

In this case, I would recommend that you contact our support team directly so that they can take a look at your account with you.

You can call Square Support at 1-855-700-6000 Monday to Friday, 6 AM to 6 PM PT.

Breffni
Community Moderator, Ireland, Square
Sign in and click Mark as Best Answer if my reply answers your question ✨

After a wonderful three years supporting the Seller Community, I've moved teams!
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.
Thank you for all the memories and connections—here’s to new adventures! 

View Solution >

Breffni · ‎08-08-2024

Hi @romanet 👋

Sorry to hear that you're having some trouble. We don't have access to account-specific information here in the Community.

In this case, I would recommend that you contact our support team directly so that they can take a look at your account with you.

You can call Square Support at 1-855-700-6000 Monday to Friday, 6 AM to 6 PM PT.

Breffni
Community Moderator, Ireland, Square
Sign in and click Mark as Best Answer if my reply answers your question ✨

After a wonderful three years supporting the Seller Community, I've moved teams!
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.
Thank you for all the memories and connections—here’s to new adventures! 