We’re sorry to inform you that we’ve had to deactivate your

[atomadhesives]

One of our accounts received an e-mail with a final deactivation notice after we processed a legitimate transaction and provided all proofs.  Why does square treat its customers so poorly.

We’re sorry to inform you that we’ve had to deactivate your account. Based on the information you provided about your business, we’re not able to support your business needs right now. You won’t be able to process payments with Square. Unfortunately, this decision is final.

What will happen to my account balance?

Any funds currently in your account balance will be held for a period of 90 days and released to you on June 09, 2022. They’ll be available in your bank account within 2 business days. Though each bank’s policies are different, funds are typically shown in your bank account 1 business day after they’ve been deposited. You’ll receive an email as soon as we’ve sent your funds to your bank.

The release date and amount available for release are subject to change if you receive additional chargebacks after this notice. If you receive chargebacks on payments unrelated to these funds, there will be additional debits from your bank account.

I’ve received payments in the past few days that haven’t been deposited yet. What will happen to them?

We recommend that you refund the payments back to the original payment card and ask your customer to pay you by another method (cash, check, etc.). The full payment amount will be returned to your customer. You’ll be able to issue refunds within 120 days of the original payment date. Learn more about issuing refunds here.

[JJ_]

Hey there @atomadhesives I will be escalating this case for review and will get back to you as soon as I have an update. I have moved your post to a private board so we can discuss details more clearly.

[Angieevokeyouth]

@JJ I received the same emails, I did nothing wrong. I have been with you for nearly 4 years. PLEASE HELP!!!!!

I went out of town and when I'm gone from time to time, I have my nearly 17 year old daughter do some work for me, she just started taking payments. Well, there was a security issue of sorts and square sent an email requesting personal information. My daughter thought it was a scam so she put comical answers, square is now deactivating my account. I emailed square, they said pretty much "After a comprehensive review of your account we are still deactivating you" I DID NOTHING WRONG!!! I need my account to work, PLEASE HELP!!!! AND TO MAKE MATTERS WORSE THEY ARE HOLDING MY MONEY @square @squareup @squarecustomerservice @review @deactivation @wrongfuldeactivation

[Angieevokeyouth]

@JJ

AND my money was transferred to my @square debit card so when they emailed me saying that they were "holding" my money, they had to take the money from my square card.