Hi there, @Vintage1989,
Due to the nature of your post being account specific, I've moved it to a private board per our Community guidelines. The Seller Community is intended for seller to seller conversations and we do not have access to account specifics here. I'd recommend checking your emails for an email from our Account Services team as they typically reach out that way and can direct you further. You can also check your online Dashboard for a notification as well.
Ellie
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
