Very Frustrating Cistomer Service!!!

[MF5656]

*This post was edited by a moderator to remove personal information*

I called Square last night. They could not help me because it was Sunday.

I called back Monday morning and was on the call for 30 minutes when he said, "Let me put you on hold for a second." Then, a new agent picked up the call & had no idea what we were talking about.

She said the original agent would definitely call me back as this is Square policy on disconnected calls. (WRONG) No call back!!

Now I am 45 minutes into the 3rd call & am sitting on hold.

Thank You

(Name redacted)

[_Violet]

Hi @MF5656 - Thanks for reaching out to us here on the Square Seller Community to bring this to our attention. I'm sorry to hear about your frustrating experience with our Phone Support Team. From what you've described, it sounds like there may have been an issue when the advocate went to transfer your call to another team.

Here in the Seller Community, we are unable to access your Square account or look into your support cases. However, if you could let me know what you were reaching out about, I can see what I can do to help 🙂

When you have the chance, please respond with a little more information describing your technical issue or question. I’ll be sure to follow up as soon as possible.