Hey @Plonker, thanks for flagging this here.
Really sorry to hear you've had a frustrating experience with Customer Support.
Unfortunately, as this is a public forum, I can't take a look at these transactions myself.
It sounds like you may have been in touch with them via e-mail, it may be best to give them a call directly so that we can get this issue resolved as soon as possible. Depending on what they find, this may be something our engineers need to take a look at.
You can reach our support team on 0800 - 098 8008, 9AM- 5PM, Mon-Fri.
Breffni
Community Moderator, Ireland, Square
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