Urgent assistance and customer support unissued

[DnMellowBites]

I am a long-time merchant using Square, and I have recently encountered an issue that I have not experienced before. I am currently unable to reach a customer service representative, and I cannot view certain online sales transactions as they don’t reflected in my available balance but do reflect in my current sales transactions

Recent online sale of  card payment and fees, is not appearing in my balance. My account is set to manual transfers, not automatic, so these payments should be visible immediately in my balance. I am concerned about the whereabouts of these funds and need clarity on the situation.

This issue has significant implications for businesses like mine:

1. Cash Flow Disruption: When funds are not accurately reflected, it impacts day-to-day operations, including inventory management, payroll, and vendor payments.
2. Business Planning Challenges: Inconsistent reporting prevents accurate forecasting and can affect decision-making for promotions, staffing, and other operational needs.
3. Trust and Reliability: Merchants rely on timely access to funds and responsive support. Being unable to contact a representative when issues arise creates uncertainty and affects our confidence in the platform.

This situation is extremely upsetting, as the ability to manage finances efficiently and rely on support is critical to operating a business successfully. I kindly request immediate clarification on why these payments are not reflected and guidance on resolving the issue as soon as possible.

Thank you for your attention to this matter. I appreciate your prompt response.

[Ellie_]

Hi there, @DnMellowBites,

Due to the nature of your post being account specific, I've moved it to a private board per our Community guidelines. The Seller Community is intended for seller to seller conversations and we do not have access to account specifics here. I'd recommend checking your emails for an email from our Account Services team as they typically reach out that way and can direct you further. You can also check your online Dashboard for a notification as well.