Unable to get verified

[Soumya]

Hi,

I'm new to square. I want to set up credit card payments in Australia on my phone but I can't seem to get verified. 

I have provided my passport as identification, which is an Indian passport. Would that make a difference by any chance?

Any help would be great!

[Seamus]

Hey @Soumya,

Thanks for getting in touch and sorry to hear you're having trouble signing up!

For more help on ID verification issues, you'll need to get in touch with our support team on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time.

You can also find some general troubleshooting for this at here. I recommend reading through this article for more on how the ID verification process works and why it can fail.