We have not kept up with account information and have quite a bit of turnover in an all-volunteer staff. We don't know who originally set up the account and tech support can only help by talking to the original owner. Beyond that, they just hung up on me without providing another option. I assume our only option is to create another account and abandon the old one, although that means losing our transaction history.
Cannot sign in as the login insists we update our password. It claims to be sending verification to our original email (which we have access to) but it never arrives, spam or otherwise.
By the way, when I asked the tech support agent to let me talk to a supervisor, that's when he hung up on me.
Any suggestions on next steps?
(I did set up a new account which is allowing me to post here.)
