Hi @theoldthatch 👋 thanks for posting.
In this case, I would recommend giving our support team a call directly. We don't have access to your account-specific details here in the Community.
Please give us a call on 0800 098 8008 Mon-Fri 9 am - 5 pm. Our support team will be happy to take a look at this with you.
Breffni
Community Moderator, Ireland, Square
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