Transfer suspended my bank details have not changed

[Mita1]

I received an order, payment received, the transfer has been suspended , bank details are still the same haven’t changed - no details on why or how to fix it.

[Katie_SQ]

Hi @Mita1, 

It sounds like our Account Services team needs to verify some of your information before transfers can resume on your account. 

When you can, please check your email inbox for further instructions from the team. 

Sorry I couldn't be of more help! If you have any other questions, please let us know.