Transactions

[Roseowen]

I’ve been waiting for a square transaction to clear into my bank, it’s been quite a few days but still nothing. Luckily I went onto the app to check I have TEN pending transactions!! Totalling nearly £6000 that hasn’t been paid into my account, I’m shocked. My bank is verified they just all say pending transfer. These date back weeks. Why has this money not been paid into my account? Instant transfer not working either. 

[Breffni]

Hey @Roseowen, sorry to hear you are waiting on your transfer. 

It sounds like your account may currently have a protective hold so that our team can conduct an account review and verify it is secure.

The Account Services team reaches out by email when transfers are on hold and can also provide you with further information on the status of your account.  

I recommend checking your email inbox for a message from our Account Services team. If you're having trouble finding this, you can search your inbox for "Message from Square Support" to narrow your search. 

In addition, please visit your Square Dashboard to complete the Square Secure Profile - which we use to gain more insight into your business. Completing this form is essential in expediting the account's review process so be sure to complete this in its entirety when you