The products are not visible

[zana1]

The products are not visible in the online store. Under "Where it's sold," a website to which the item is assigned has been specified. The product visibility is marked as "Visible." The product has a set price and is in stock (for example), 9 items, and all 9 are available for online sale. Shipping has been specified, and the shipping cost was determined beforehand. The location is physical, not mobile. Yet, the products do not appear under the entered category on the website, and I cannot find them through the site search either. Of course, I previously spent hours and hours reading about similar issues on the community page, but nothing helped – the products are still not visible. This is becoming very frustrating, especially after spending so much time trying to resolve it without success.

[MayaP]

Hey @zana1  – Thanks for flagging this! I want to make sure your products are displaying properly.

Can you share a few examples of items that aren’t showing, along with a link to your site? Also, have you tried all of these troubleshooting steps?

In the meantime, I’m tagging some Super Sellers who might have insights: @artizansty @signature_home @skafte, 

And feel free to contact the Square Online team directly. The team is available at 0800 098 8008, from Monday to Friday, 9 AM - 5 PM, British Time.

[zana1]

Screenshot 

myfosltcproshop.com

[MayaP]

I’m so sorry, I’m just seeing your reply @zana1

When I try to visit the site, it asks for a password, so I’m not able to troubleshoot further from my end. Have you had a chance to speak with support yet? If you still need help, I’d be happy to continue troubleshooting this with you.

Please tag me so I don’t miss your reply. Thank you!