Suspended Account Because They Think Payment Is Fraudulent

[Yaseesjewels]

I received 2 payments from a client I’ve done business with for a long time, so because the payments were for big amounts I’m assuming they thought it was fraudulent. I was bombarded with questions and docs to send and I sent them no problem.. they have to nerve to suspended my transferring  feature and told me they think the payments are fraudulent and it may result in a charge back so refund them. I told them IM NOT REFUNDING MY MONEY and because I know this client and her payments have NEVER charged back. I want my money so what should I do? Should I get my lawyer ?

[Ellie_]

Hi there, @Yaseesjewels,

Due to the nature of your post being account specific, I've moved it to a private board per our Community guidelines. The Seller Community is intended for seller-to-seller conversations and we do not have access to account specifics here. We recommend checking your emails for an email from our Account Services team as they typically reach out that way and can direct you further. You can also check your online Dashboard for a notification as well.