Square offered free processing but did not make good on their promise

[Beryl]

Square offered free processing for making an error but they did not fulfill this offer.  How do I open a new case?  I cannot get anything but canned answers and a bot.

[Joe]

Hi there, @Beryl - thanks for reaching out to us and joining here on the Seller Community. Happy to have you!

So sorry for the trouble getting in contact! You can reach out Support Team at any time here. They should be able to easily make sure you are awarded the appropriate processing.

We will keep an eye out for your response!