Square has placed my account and funds on hold with no response going on two weeks

[ImagesBeauty]

I'm looking to switch to another provider with better customer service . I honestly feel like i should contact the authorities as a victim of some type of scam . My account allegedly was under review for cbd program but i do not retail or do anything cbd related . Secondly i had to complete their questionnaire anyway and my account stayed under review . Thirdly they accepted the app and approved me and i then immediately exited the program entirely as it does not apply to me . I explained this to them via email , and live telephone but they still are keeping my funds . I use this account to autopay bills who now have a returned item fee . I've been emailing them to no avail because the call option has now been removed from my options . No response and no resolution and my account is still on hold . Anyone else experience this terrible customer service ? Any better pos systems ? Please share

[Ellie_]

Hi there, @ImagesBeauty

We appreciate your patience while we looked into this. It looks like our Account Services team was reviewing your account, and they were able to complete that review. You should be able to use your account as normal. 

[Walterjones022]

Yes I’m experiencing the same issues now I was wondering have they released anyone funds