Someone created an account with my business name to charge stolen credit card numbers - need help

I have submitted a fraud report to Square and never got a reply, and I have tried calling in but my number has apparently been flagged, so I can't get through.

 

I have never created a Square account, however over the last few months, I have received reports from several people I have never met about unauthorized credit card transactions through Square that are claiming to be from my business. I have also received several text notifications from Square saying "You've received a payment dispute." Today, another person called me and said the same thing, but after disputing the charge with their bank, the bank rejected their dispute because the merchant provided them with documentation to authorize the charge, which they must have concocted in order to get the payment through. 

 

Please can someone get in touch with me to sort this out? 

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Square Community Moderator

Hello there @jmvideography, and welcome to the Seller Community

 

I am sorry to hear about this experience. I wanted to let you know that I have moved your message to a private board to assist you better. Can you provide your full name and email address, so I can look up this account?

JJ
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
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