Refund

[llshoice]

I am trying to issue a refund to customer but the message reads that I have a hold on the funds...

[llshoice]

I am trying to release a payment to my customer for a refund and I get the message the invoice has already been cancelled but the money has a hold on it..  HELP!!!

[homeprogreen · Accepted solution]

You can contact Square Support through the regular support number listed on your computer dashboard. If you canceled the invoice and started the refund process then it can take 7-10 days for the refund to appear back on your customers credit card account. You should’ve gotten an email saying that you had started the process to refund your customer and that it could take up to 7-10 days to complete.  Might be in your spam folder