declined due to an unidentified processing or server error

[DMECS20]

At least I can say I had the same problems while staying out of town. but you can't get in contact to them at all can anyone tell why it take so long for a simple clear answer to a problem? They clearly are no help when trying to get assistance.

[Ellie_]

Hi there @DMECS20,

Very sorry to hear about the trouble you're having with your account. These forums are public, so to protect your privacy, we need you to continue to work with them directly. They should have sent you an email with specific information about your account status, and actions that need to be taken. They'll reach out to you at the email address associated with your account just as soon as they have any updates. Apologies again for the frustration, and thanks for your understanding.