Hi @lindamiklich - Thanks for reaching out to us here on the Square Seller Community👋
In the transactional exchange, Square plays the role of the processor for your payment. We are not able to refund payments on behalf of Square merchants per a customer’s request. Disputes such as these must be resolved between the customer and the Square merchant.
If you don’t receive a satisfactory response from the merchant, you are free to dispute the charge with your bank or credit card company. After a dispute is filed, Square will receive notification of the billing dispute from your bank or credit card company. At that time, we’ll work with them to resolve the dispute as quickly as possible.
I hope this information is helpful but please do let me know if you have any additional questions.
Violet
Community Moderator, Square
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