Meet our Square Online Team: How can we improve Square Online?

[Fhaynes]

My Square Reader is several years old. It did not come with a USB cable and it does not have any off/on switch or a way to attach a USB cord for charging. After a year of non-use due to Covid I am getting a message the blankets my Square screen that says the reader needs charging. Will keeping it plugged into my phone charge this reader? 

[Tom]

Hey @Fhaynes — thanks for reaching out and sorry to hear about the trouble with your reader. We moved your post out of the Square Online Q&A and I wanted to be sure this got resolved. Depending on which reader you're using, these troubleshooting tips should resolve the issue you're encountering: Square Chip Card Reader Tips and Troubleshooting.

If not, I'd suggest touching base with our Customer Success team — they'll be able to take a deeper dive into specifics.