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[scarlettphoenix]

My funds have been held up with Square since March 2022 secondary to UCC1 filing from a lender. Those debts have been paid, the lender sent a letter stating we had settled our matter and a UCC3 termination has been filed. Square said that's what it would take to get my funds released, however I have heard nothing and still have no access to the funds. I would like to upload copies of the supporting documents, but do not know where to do this or who to direct attention to? Any help would be greatly appreciated, as i am unable to ever get anyone on the phone with any answers and then wait days to hear anything else back.

[Ria]

Hi @scarlettphoenix - Welcome to The Seller Community, it's always nice to see a new face 😊

Sorry to hear that you're experiencing some difficulty. This appears to be an account specific matter.

Due to the public nature of The Seller Community we are unable to access specific account details through The Community. For assistance with your account, Feel free to send send a message using this contact form. Our support team will be happy to assist in resolving the matter on your account. 

Phone support is available Monday - Friday 6 AM - 6 PM PST. The telephone number is (855)700-6000.

If you are unable to reach support because of your customer code, as a workaround, feel free to contact them from a number that is not associated with your Square account.

I hope this helps. 

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨