Contactless chip reader won't process payment.

[diane445544]

i tried deleting the account twice to no avail. i let the customers try stroking therir card. i lost the customer. are you going to hep or not???

[diane445544]

i am not stupid. send me a new one

[_Violet]

Hi @diane445544 - I'm sorry to hear that this issue with your Contactless + Chip reader has brought you to the Seller Community.

I suggest starting out with the troubleshooting steps for the reader listed here. If this doesn't improve things, please reach out to Support directly by logging into your Square account and heading here for further assistance.

Additionally, Square warrants your Square Hardware against defects in materials and workmanship under normal use for a period of 1 year from the shipping date. This limited warranty does not apply to Square Hardware that has been subject to alteration, repair, tampering, accident, abuse, misuse, fire, acts of god, or other external causes. Learn more about Square’s Hardware Policies and Limited Warranty coverage.

I hope this helps!