Ask a Payments Product Manager Anything

[timothysheard]

On June 19 I charged a total of $422.19 at my vendor table, but Square has not deposited the required $410.00 into my bank account. It's been 5 days, can you tell me what the holdup is? I checked my account and the correct bank is still listed. Plus, on June 17 and 18 I made similar sales and those were correctly deposited in my bank. Thank you, Timothy

[Ria]

Hi @timothysheard - Welcome to The Seller Community, it's always nice to see a new face 😊

Due to the public nature of The Seller Community we are unable to access specific account details through The Community. For assistance with your account, Feel free to send send a message using this contact form. Our support team will be happy to assist in resolving the matter on your account. 

Phone support is available Monday - Friday 6 AM - 6 PM PST. The telephone number is (855)700-6000.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨