Payment was declined. Please try again.

[StorkCo]

I have just published my website and tried processing a payment  and it goes all the way to the end then comes up with an error Payment was declined. Please try again.

The card details are correct, I have set up bank account. What could possibly be going on?

I am hoping to launch properly next month so need these issues resolved.

Thanks.

[Seamus]

Hey @StorkCo,

Thanks for reaching out and sorry to hear you're having trouble with a declined payment!

While we're not able to look into reasons why specific payments might have declined via our public seller community forum, our support team should be able to help further with this! 

You can call our Australian support team on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Go to "Other" then "I don't see my issue"

4. Click "Message us" or "Email us"