Hi @Lekki,
We’re unable to discuss private account information on Seller Community, so I recommend reaching out to our Phone Support Team once our lines reopen. They can review your account and provide detailed information about specific transactions.
You can reach them at 0800 - 098 8008, Monday through Friday, from 9AM to 5PM, British Time. Additionally, you can contact our Messaging and Email Support Teams here.
Sorry I couldn’t assist further here. If you have any other questions, please feel free to reach out.
